why does my alexa keep stopping playing the radio

Turn off your Echo device. Save my name, email, and website in this browser for the next time I comment. Recently moved. Another slightly less popular way to play music via your Echo is an aux cable. WebWhy does Alexa keep turning off my music? Flashing on and off not going around. This means that, in the meantime, you will need to download BBC Sounds the BBCs radio and podcast app to be able to access its stations. Update both as necessary. This happens to me all the time. You can also do this on Amazon.Com. We are currently experiencing a technical issue that may prevent you from getting the radio stations playing well from the TuneIn service. Amazon offers Guard Plus for Echo device owners. But can you play it using voice commands? Make sure that your Echo is connected to the internet and that your internet connection is working properly. The first is through the Alexa app. Fewer bars mean a weaker signal. On that screen, youll see devices available for you to connect to via Bluetooth. I have just tried again to get it to play that radio station via voice command and it did. However, 2.4 GHz performs better for devices separated from the router by walls or other obstacles. Open the Alexa app and hit Settings. You can also ask Alexa to play music from a specific artist or album. Alexa?? If the Echo cant connect to the internet, it wont be able to play music. Before the Echo device takes all the blame, you should check other devices (phones, tablets, smart TVs, computers) to see if they have a good connection. Finally, ask Alexa to play the playlist for you. You can stop your Alexa from turning OFF randomly by ensuring your Alexa-enabled device is within the desired Wi-Fi range, and your Echo is connected securely to the internet. You should also check the Wi-Fi password and try to restart the modem and router. You can also do a factory reset. These problems can be easily fixed in the following manner. What is going on? Playing radio or music on a smart speaker is one of the most basic functions Alexa provides, which is why it can be very frustrating when it stops playing in the middle of a listening session. 1. WiFi Connectivity Issues After connecting Alexa to new internet, I keep getting that my pandora can't be palyed. ), & Other Smart Home Updates, Ring Device Health Says That Voltage Is Too High (Danger!), 11 Reasons Why Smart Thermostats Are Pointless, How To Tell If Someone Is Watching The Wyze Cam Live Feed. For Amazon Tap, make sure that the batteries are "Alexa, ask mytuner radio to play echoes of bluemars", You may need to turn on the skill first if you haven't already done so. Save my name, email, and website in this browser for the next time I comment. To see whether your app needs an update, youll need to go into your respective app store. There are several ways to get Alexa to play continuously. Yes, Alexa can play music for sleeping. Try asking Alexa play (radio station) on Tunein. This can result in anything from distorted music, to your favorite song cutting out midway through. If theres still no connection, theres a possibility that youll have to contact your Internet Service Provider for technical support. But theres nothing more annoying than when the music wont play! The Amazon Echo has a lot of great uses. Music is how many of us get through our day. Go to the settings page and select App Settings Go to the Clear Cache button and press it When done, I am quite new to this device, but have been happily using it without any real issues until last week. WebWhy do BBC Sounds streams stop or cut out when listening on my Alexa device? WebIf your Alexa has been randomly playing music, there are many things you can do to fix it. One of the many things that Alexa can do is play music. To avoid the extra steps, instead, go into your mobile devices settings, then to Wi-Fi. Voice requests to control Sonos and play music will likely fail. One possibility is that the Echo is experiencing connectivity issues. All rights reserved. On the Echo Show, you can tap the Play/Pause as well as Next song buttons. The Amazon Echo can only connect todual-band Wi-Fi (2.4 GHz/5 GHz) networks that use the 802.11a/b/g/n standard. How do you get Alexa to play continuously? Then you can open the Alexa app on your phone and start the setup process over again. When you pull up the app in the respective app store, if it needs to be updated, youll see the word Update towards the top of the page. This is a monthly subscription plan that makes it really easy to contact Tech Support. We are aware of this and working on it. pic.twitter.com/CNXsPOfeuw. So, whats causing this issue and how can you fix it? If thats whats happening, there may be little you can do in this case. The setup always goes smoothly but it soon loses connectivity. There are also a number of instrumental tracks and meditation sounds that can help you fall asleep. Another possibility is that the Echos microphone is experiencing interference. Keeping them close together on an elevated spot in your house would be perfect. You can set for example a default music library or a Smart speaker Yes, you can leave Alexa on all the time. How To Make and Answer Calls with your Amazon Echo, How To Set the Amazon Echo Alarm to Wake You with Music, Over 200 Amazon Echo Easter Eggs & Tricks, How to Install Apps on the Amazon Fire Stick or Cube, How to View My Echo Show Camera Remotely from Phone, How To Fix an Eero Not Connecting to the Internet, How to Change the Location on a FireStick, How to Download Photos from Google Photos, How to Remove Netflix Recently Watched Shows. Its no secret that Alexa is a fantastic personal assistant, but did you know that she can also keep you entertained all night long? There are a few possible reasons your Echo could be losing connection, and the most common issue is with the Wi-Fi. You can request the specific radio station and it should play as normal.. Some options include: Deleting and re-downloading the title Sometimes the download may have been incomplete or corrupted. For Android users, youll go to the Google Play Store. Here on Smart Home Point, she shares her knowledge with the world in hopes itll help you create and maintain your smart home. How To Screen Record Facetime With Sound On Iphone, How To Make Custom Notification Sounds Iphone. If theres a multitude of devices connected to your network, your Wi-Fi will probably be unable to keep the pace. WebAlexa Echo Show keeps disconnecting from the Bluetooth speaker because of outdated software on the Echo, interference from other devices, or an incomplete charging of the You speak into the void, and nothing happens. If youre using your Echo via Bluetooth or aux cable to listen to music, the internet or service on your mobile device may be the cause of your interrupted music. First, if you have your device set to turn off after a certain period of inactivity, Alexa will turn off the music. So I have to manually restart the routine in order to play the radio again. Great suggestionshowever my Echo dot does not have the LED light indicator for WIFI strength that you referred to?? This is one of the most common reasons that your Echo has to keep buffering your music, or it stops altogether. No matter which app store you use, make sure to keep the Alexa app up to date. Amazon Echo Alarm Is Unreliable (Its Too Quiet Or Doesnt Go Off! Your router may use both security protocols, WPA (Wi-Fi Protected Access), andWPA2 (Wi-Fi Protected Access II). Amazons help isnt at all helpful on this one! Note: Connection to your router's 5 GHz channel isn't applicable with Amazon Tap. If youve tried all of these troubleshooting steps and youre still experiencing issues, contact Amazon support. But, unfortunately, problems streaming your favorite music or podcasts may sometimes occur. Read about our approach to external linking. If you want to see an indicator of Wi-Fi strength, youd have to go into your Echos settings and go through the steps as if youre changing your Wi-Fi. If the connection doesnt come back at all, you may need a new Echo. The Amazon Alexa team said: Our apologies for the inconvenience. Unrestricted: The app will be permitted to run in the background without any restrictions. Update, Download option not available for some programmes. If the light is white, you are connected, and if its orange, theres no Wi-Fi connection. California Consumer Privacy Act | Restart Your Alexa. More often than not iHeartRadio loses connection because there is an issue with your Internet connection. Starting with the simplest solution is an excellent place to begin. To make sure your Alexa device is always playing the radio, youll need to enable the Radio skill in the Skills section of the Alexa app. Make sure the distance is less than 30 feet, with as few obstructions in the way as possible. In the worst case, you might need to buy a new Echo or ask Amazon for a replacement, if it is still under warranty. If switching networks isnt possible, try reducing the number of devices using the particular Wi-Fi network. Sadly, I am having exactly the same problem with the same radio station again. Go to Settings, then tap on the Wi-Fi section. For more information please visit our Service Status Page. Next, create a custom playlist that will keep playing all night long. Poor wi-fi connection? I have my WiFi router scheduled to switch off at midnight and turn back on in the morning. If you're listening to a stream using Wi-Fi, the stream will stop playing once Wi-Fi is cut off. Perhaps a device update or Alexa app update will remedy these in the near future. Dollarbill1979 5 yr. ago It's funny this came up. The next screen will tell you the strength of the Wi-Fi network. Go to the Amazon Music app, tap, and hold the app icon. WebMusic or Media Not Playing with Alexa. Here are a few tips on how to keep Alexa playing music all night. WebThese are three likely reasons this is happening: 1.) One way many people use it is for playing music. i have other echo devices that still work flawlessly which tells me the wi fi is fine. If the music has been playing for a while and is at a high volume, Alexa will turn off sooner. When resetting the second-generation of the Echo and the Echo Dot, heres what youll do: Press and hold the Microphone Off and Volume Down buttons at the same time for about 20 seconds until the light ring turns orange and then blue. There are a range of sleep sounds available on the Alexa app and on Amazon Music, and many of them are designed to help you relax and fall asleep. Connected TV Then turn on the Wi-Fi on the other devices. However, if you dont have Guard Plus and need help troubleshooting your Echo, visit the Amazon help webpage for more options. Select the app you want to prevent from sleeping, and then tap Battery. She will start playing the songs in the playlist and will continue to play them until the playlist is finished. No BBC radio stations on #alexa this morning? Delete the audiobook from your device and then re-download. Sorry, we're still checking this file's contents to make sure it's safe to download. Terms of Use | You can also ask Alexa to play a specific album, artist, or genre of sleep sounds. It is available and playable on other Tunein platforms but seems now to have been removed from whatever version Alexa uses. Go back to Skills and Games, search for the Skill, and Enable it again. Wait for about 30 seconds, then turn the Contact Us | Privacy Policy | TOS | All Rights Reserved. If your Echo isnt letting you do that, youre no doubt frustrated! If I check the app I can see the station and when I click it it plays.it drives my wife crazy! If you want to see if this is the issue, try using another music streaming service such as Pandora or Apple Music, just to see if the music has the same interruption. Alexa is a voice controlled assistant that comes with Amazon Echo. Like any other customer service, they will probably test your patience by politely asking you to repeat all the steps youve already taken. Some of the most popular sleep sounds include ocean waves, rainfall, and bird songs. Amazon offers a one-year manufacturers warranty on Echo devices, so if its still new, contact Amazon for further assistance. Reading this thread reinforces my sceptical view of gadgets which offer technology for the sake of it. So, if you want Alexa to play music for a longer period of time, ask her to play music at a low volume. Inconsistent internet connection? Next, ensure your internet Once you tap on that, youll see apps that were recently updated, or need to be updated. Once connected, youll be able to control which station and song you listen to, as well as the volume. If youre not sure whether your Alexa device can play sleep sounds all night, check the devices user manual or contact the manufacturer. For Apple/iOs users, youll need to visit the App Store. If not, perhaps your Wi-Fi is the problem and not the Echo, in which case you should focus your efforts on fixing the Internet connection. Is Amazon waging war on the BBC? The app also includes a sleep timer, so you can set a time limit for how long you want the sleep sounds to play. Thanks! Web6 Main Reasons Why Your Alexa Might Stop Playing Music 1) Your Alexa device is not connected to the internet. Thats what i need to know, not how to connect. The third possibility is that there is an issue with the Echos software. Amazon Alexa users are reporting issues for the second straight week, with reports that Echo devices have stopped playing BBC radio stations. 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This will ensure that she doesnt respond to any of your questions or requests during the night. Under investigation, International users have reported no sound when streaming, When listening using an Amazon HD8 device, the volume is very low, Smart speaker WebOpen Settings, and then tap Apps. Disclaimer: Some pages on this site may include an affiliate link. When you stream music via the Alexa app, you control songs and volume via the app or your Echo. So what gives, and how can you fix it? I've just played it by finding it via Tune-In in the Alexa app. Under investigation, Listeners hearing Red Button broadcast after launching BBC Sounds TV app, BBC Sounds Please try again in a few minutes. In the meantime, if you say Alexa, play BBC Sounds, she will then ask what you would like to hear. Echo 2nd generation. You have finished setting up your brand new Amazon Echo, and youre eager to issue your first voice command to Alexa, Amazons voice control system. Turn off your Echo device. Why does Alexa stop playing music on my device? If the music has just started playing and is at a low volume, Alexa will play music for longer. Then, tap on the Skill that you want to disable. In the App Store, you can also go to your account icon in the top, right-hand corner of the screen. Also, try to keep the Echo at least 8 inches from the wall, as this can dampen the signal and cause difficulty when trying to use voice-activated features. The more devices that are using the same network, the more the Wi-Fi signal has to spread its bandwidth, resulting in slower speeds. @BBC6Music A textbook example by @BBCSounds of introducing friction instead of removing it. 6 Common Music Streaming Problems and How To Fix Them, Echo Show Song Lyrics Not Showing Or Being Really Buggy, Newsletter (14th Dec 22): Eufy Caught Lying (Apparently? But, with every problem, there is (usually!) If you own an Amazon Echo, youll frequently discover new features and even some Easter Eggs. Some users describe this issue as being specific to certain music streaming services. 2) The song you are trying to play is incompatible with Why is there no audio when I try to play a programme? That can be a good thing since that leaves the 5GHz unburdened. A connection via Bluetooth or an aux cable evades the issue of interrupted music with Spotify and Amazon Music. (and many of them will also play your Bluetooth phone, same as the speakers). In order to determine the root of the issue, its important to troubleshoot your Echo. WebAlexa keeps cutting out when playing the radio because of a possible weak Wi-Fi signal, too many devices sharing the internet, a slow connection to your ISP service provider, or a blocked router port. One possibility is that your WiFi connection is not strong enough to support streaming music. Or even more frustrating, what if the device is continuously disconnecting and reconnecting? Wi-Fi connectivity issues can cause media and music to buffer or not play. If your Echo isnt visible, it may not be in pairing mode. The most recent device To solve most streaming issues: Reduce Wi-Fi congestion by You can also stream music to your Amazon Echo via Bluetooth. There, youll see an indication via the number of bars of how strong your signal is. For example, "Alexa, play thunderstorm sounds." Welcome to the Digital Spy forums. Both my old Echo Plus and my new Echo Dot (bought because I thought the Plus was faulty) repeatedly revert to set up mode. If the Alexa app needs to be updated, youll see it under Apps that need to be updated. On the next screen, go to the tab labeled Your Skills. The more obstructions in the way, the harder it will be for the signal to get through. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. I tried that and several other ways of saying it. With the classic Echo Dot, you can simply say, Alexa, next song.. Not on Tunein on tablet or smartphone or even PC, just from Stupid Alexa. France May Day protests: Hundreds arrested and more than 100 police officers injured as riots break out, Gwyneth Paltrow wont seek to recover legal fees after being awarded $1 in ski collision lawsuit, reporting issues for the second straight week, 'I was spiked and raped but saw no justice. First, make sure that you have enabled the "night mode" feature in the Alexa app. Once youve done that, you can then ask Alexa to play your favourite radio station by saying something like, "Alexa, play BBC Radio 1.". On the next screen, tap on Disable Skill. Do the same with your modem and router, and turn off the Wi-Fi on all connected devices. Sometimes the music pauses to buffer one too many times or it just stops altogether! 5GHz guarantees a stronger and more stable connection (if the Echo is close enough to the router, of course). There are several possible explanations for why Alexa might stop playing music. Read more. Read more Open the Alexa app and go to Devices > Echo & Alexa > Your device > Bluetooth devices. In cases like these, it may be best to reach out to Amazon for further assistance. ), Heres Why Amazon Echo & Alexa May Soon Be Subscription Only. With an Echo Show, you can simply use the screen. However, in general, most Alexa devices are capable of playing sleep sounds overnight. Generally, most Alexa devices are capable of playing sleep sounds overnight. Hold it in until the light rings turn on and off again. You get there by pressing Play at the bottom of the Alexa app home screen. But with some troubleshooting, you can get back on track to listening to your music, sans problems. | They may be experiencing issues that only a fresh install may fix. While listening to their music via the Amazon Echo, some Echo users have run into a couple of annoying playback issues. But, how long will Alexa play music before turning off? Did your Echo have connectivity problems? One possibility is that the Echo is experiencing connectivity issues. Here's how you can make your Echo stop talking so much, too. Trying another device if possible Perhaps its your Echo itself thats having issues. Alternatively, in the Google Play Store, you can also use the menu that pops out from the left side of the screen, then go to My Apps and Games. You can ask her to play a song, a station, or a playlist. Why am I unable to access BBC Sounds on Alexa even after linking my account? You can use the Alexa app on your phone or tablet to connect your Echo to the 5GHz. Streaming music to your Amazon Echo typically goes on without a hitch. You can also ask her to keep playing the last song or station that she played. A poor Wi-Fi signal makes it hard for your Echo to connect to the internet where its retrieving your music. If youd like to join in, please sign in or register. Weak Wi-Fi signal WebThere are a few basic troubleshooting steps that may resolve these issues. Whether its Rock, Rap, Latin, or Classical music has the power to move us. Im Tristan Perry, the guy behind Smart Home Point. Why are some programmes not available to download on the app? Some of them dont even support the 5GHz channel, which can make the 2.4GHz too busy. A poor Wi-Fi signal makes it hard for your Echo to connect to the internet where its retrieving your music. All my devices connect back fine except my echos. Please use the Sonos app. If you want to listen to a specific sleep sound, you can say, "Alexa, play [sleep sound name]." When using these streaming services, users have complained that their music stops every few songs, but eventually resumes. |. This time, it is not found doing a search using the Alexa app. You can either create a new playlist or add songs to an existing playlist. But what if it doesnt work? This can be incredibly frustrating for Echo owners, as it can interrupt whatever music or podcast they may be listening to. The only way I can get Alexa to play the French radio station Melody is to say "Alexa, ask TuneIn to play the radio station Melody" Most UK radio stations I can get to work by saying "Alexa, play "radio station.". Just make sure that you add the music to a custom playlist first so that it will keep playing all night long. How long will Alexa play music before turning off? How did you resolve the problem? Or, if you want to listen to music for a shorter amount of time, ask her to play music at a high volume. Open the Alexa app's hamburger menu and select Settings. Unfortunately, when you open up the Alexa app on your phone, youll This topic has been closed for further comments. The station is as above "Echoes of Bluemars". If youre not sure which sleep sounds to choose, the Alexa app has a sleep sounds library that includes a variety of sounds and tracks. Alexa completely failing to understand a single BBB radio station pic.twitter.com/0SI6GV83dF. Do the same with your modem and router, and turn off the Wi-Fi on all connected devices. If you want to use your mobile device with Bluetooth, try to keep it line-of-sight. Youll have to resolve your Echos connection issue before you can use it reliably. Keep in mind that router signals spread horizontally and downward from the source, so the higher you move the Echo and the router, the better. Head to Amazon's website for full If that doesnt work, go down the list until the problem is solved. However, if youre not using your Echo device, we recommend turning it off to conserve energy. Sorry, our virus scanner detected that this file isn't safe to download. Customers are sharing videos online showing their Alexas being unable to understand requests to play BBC stations. Once youve moved the devices closer to each other and reduced the distance, the signal should improve, and so should your music playback. With a knack for troubleshooting device issues, shes been the go-to for family and friends for all kinds of tech-related issues - dating back to VCRs! William Stanton It cames after a widespread outage last week that left Echo devices unresponsive for hours, with some users unable to turn on their lights or switch off alarms. 2021 Associated Newspapers Limited. On the next screen, you can then choose to Disable the Skill. Meaning, you can practically see your Echo from your mobile device, and vice versa. This will reset the Echo and may fix any software issues. You may have your device set to shut off Wi-Fi once your screen goes to sleep. Your email address will not be published. WebRestarting your internet router is also a good step to try, and making sure your router's software is up to date. Being the Alexa app is the brains behind the Echo, its important to check on any updates that the Alexa app may need. Why is the volume so low when listening via my Amazon HD8 device?
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